Curated Resources

COMMUNICATION

Explore additional resources to support your learning and capability development.

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Effective Communication

12 Tips for Effective Communication in the Workplace

8 Ways to Improve Your Communication Skills at Work

Why Great Leaders Overcommunicate

How to End Miscommunication at Work

Communication Tips: How To Be Heard Loud And Clear In Any Medium

Leadership Language: Why Your Word Choices Matter

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Conflict Resolution

14 Conflict Resolution Strategies for the Workplace

Nuances in the Interplay of Competition and Cooperation: Towards a Theory of Coopetition

Conflict Management by Yasmyne Ronquillo, Vickie L. Ellis, and Tammy J. Toney-Butler. National Library of Medicine, 2023.

Communicating Through Conflict: How to Get Along with Anyone

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Conversational Intelligence

Neurobiology of conversation: Brain activity depends on who you talk to

Social Influences on Neurobiology and Behavior: Epigenetic Effects During Development

Bridging the Gap Between the Reality and Perception of Engagement

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Creating Culture as a Leader

Organizational Culture: Definition, Importance, and Development

Exploring the Impact of Organizational Culture on Employees in Multinational Enterprise: A Qualitative Approach

Corporate Culture: The Theory and the Practice

How To Fix a Toxic Work Culture From the Top Down

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Giving & Receiving Feedback

Five Tips for Giving and Receiving Feedback for Performance Enhancement

Giving and Receiving Feedback Professional Practices

How to Give and Receive Critical Feedback

"The Joy of Getting Feedback" by Joe Hirsch (TED Talk)

Using GROW for Feedback

The Power Of Feedback: A Catalyst For Growth In Leadership And Employee Development

When to Ask for or Give Feedback

7 Types of Conflicts in Organizations (with Examples)

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Navigating Difficult Conversations

Conversational Intelligence by Judith Glaser (Routledge, 2016)

Crucial Conversations, 3rd Edition, by Grenny, Patterson, and McMillan

8 Tips for Navigating Difficult Conversations

Navigating Difficult Conversations in the Workplace: Strategies for Success

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Presenting Technical Information

How Can You Present Technical Information to a Non-Technical Audience with Clarity and Confidence?

How to Avoid Overwhelming Your Audience (With Examples)

Four Common Presentation Pitfalls and How to Avoid Them

Revolutionize Your Technical Presentations: Mastering the Assertion Evidence Model and the Six P’s Framework

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Storytelling

Elements of a Story: Essential Components for Crafting Compelling Narratives

15 Storytelling Techniques and How To Use Them

The Psychological Power of Storytelling

The Psychology of Brand Storytelling in Marketing

Brand Storytelling: The Key To Establishing Emotional Connections

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